/* Оформление продолжает демо-мокап (ai-agent-demo.html): тёмная «рабочая»
   палитра, IBM Plex, плотная сетка. Интерфейс смены, а не сайт: плотность
   информации важнее воздуха. */

:root {
  --bg: #0A0F14;
  --panel: #121A21;
  --panel-2: #17212A;
  --panel-3: #1D2935;
  --border: #223040;
  --border-soft: #1C2833;
  --text: #E9EEF2;
  --dim: #7F93A1;
  --route: #3AA0FF;
  --urgent: #FF4B5C;
  --urgent-soft: rgba(255, 75, 92, .16);
  --amber: #FFB020;
  --amber-soft: rgba(255, 176, 32, .16);
  --good: #34D399;
  --good-soft: rgba(52, 211, 153, .16);
  --mine: #2E6FF2;
  --radius: 8px;
  --mono: 'IBM Plex Mono', ui-monospace, SFMono-Regular, Menlo, monospace;
}

* { box-sizing: border-box; }

html, body { height: 100%; }

body {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font-family: 'IBM Plex Sans', system-ui, -apple-system, sans-serif;
  font-size: 13.5px;
  line-height: 1.45;
  -webkit-font-smoothing: antialiased;
}

[hidden] { display: none !important; }
button { font: inherit; }
code { font-family: var(--mono); font-size: .92em; color: var(--route); }
h2 { font-size: 17px; margin: 0 0 4px; font-weight: 600; }
h3 { font-size: 14px; margin: 0 0 6px; font-weight: 600; }
.dim { color: var(--dim); margin: 0; }
.dim strong { color: var(--text); font-weight: 600; }

/* ------------------------------------------------------------------- вход */
.login { position: fixed; inset: 0; display: grid; place-items: center; background: radial-gradient(1200px 600px at 50% -10%, #16232F, var(--bg)); z-index: 50; }
.login-card { width: 340px; background: var(--panel); border: 1px solid var(--border); border-radius: 12px; padding: 26px; display: flex; flex-direction: column; gap: 12px; box-shadow: 0 30px 60px -30px #000; }
.login-mark { font-size: 30px; }
.login-card h1 { font-size: 18px; margin: 0; font-weight: 600; }
.login-sub { margin: -6px 0 6px; color: var(--dim); font-size: 12px; }
.login-card label { display: flex; flex-direction: column; gap: 5px; font-size: 12px; color: var(--dim); }
.login-card input, .filter, .form input, .form select, .form textarea, .composer textarea {
  background: var(--bg); border: 1px solid var(--border); color: var(--text);
  border-radius: 6px; padding: 8px 10px; font: inherit; outline: none;
}
.login-card input:focus, .filter:focus, .form input:focus, .composer textarea:focus { border-color: var(--route); }
.login-card button { background: var(--route); color: #04121F; border: 0; border-radius: 6px; padding: 10px; font-weight: 600; cursor: pointer; }
.login-card button:disabled { opacity: .6; cursor: default; }
.login-error { background: var(--urgent-soft); color: #FFC3C9; border: 1px solid #5B2730; border-radius: 6px; padding: 8px 10px; font-size: 12px; }
.login-note { margin: 0; color: var(--dim); font-size: 11px; }

/* ----------------------------------------------------------------- каркас */
.app { height: 100%; display: flex; flex-direction: column; }

.topbar {
  flex: none; height: 46px; display: flex; align-items: center; gap: 16px;
  padding: 0 14px; background: var(--panel); border-bottom: 1px solid var(--border);
}
.brand { display: flex; align-items: center; gap: 8px; font-weight: 600; }
.brand-mark { font-size: 16px; }
.brand-name { white-space: nowrap; }
.stand-badge {
  font-family: var(--mono); font-size: 10px; text-transform: uppercase; letter-spacing: .04em;
  padding: 2px 7px; border-radius: 20px; background: var(--amber-soft); color: var(--amber); border: 1px solid #4A3A18;
}
.stand-badge[data-prod="1"] { background: var(--urgent-soft); color: #FF98A2; border-color: #5B2730; }

.tabs { display: flex; gap: 2px; margin-left: 6px; }
.tab {
  background: transparent; border: 0; color: var(--dim); padding: 7px 11px;
  border-radius: 6px; cursor: pointer; display: inline-flex; align-items: center; gap: 6px;
}
.tab:hover { background: var(--panel-2); color: var(--text); }
.tab.is-active { background: var(--panel-3); color: var(--text); }
.tab-badge { background: var(--route); color: #04121F; border-radius: 20px; font-size: 10px; font-weight: 700; padding: 1px 6px; font-family: var(--mono); }
.tab-badge--urgent { background: var(--urgent); color: #fff; }

.topbar-right { margin-left: auto; display: flex; align-items: center; gap: 10px; }
.icon-btn { background: transparent; border: 0; color: var(--dim); cursor: pointer; font-size: 14px; padding: 4px; border-radius: 5px; }
.icon-btn:hover { color: var(--text); background: var(--panel-2); }
.icon-btn[data-off="1"] { opacity: .4; }
.channels { display: flex; gap: 5px; }
.chip {
  display: inline-flex; align-items: center; gap: 5px; font-family: var(--mono); font-size: 10px;
  padding: 3px 7px; border-radius: 20px; border: 1px solid var(--border); color: var(--dim); white-space: nowrap;
}
.chip .dot { width: 5px; height: 5px; border-radius: 50%; background: currentColor; }
.chip--ok { color: var(--good); border-color: transparent; background: var(--good-soft); }
.chip--off { color: var(--dim); }
.chip--bad { color: #FF98A2; border-color: transparent; background: var(--urgent-soft); }
.online { font-family: var(--mono); font-size: 11px; color: var(--dim); }
.conn { width: 8px; height: 8px; border-radius: 50%; background: var(--amber); }
.conn[data-state="open"] { background: var(--good); }
.conn[data-state="closed"] { background: var(--urgent); }
.user-chip { display: flex; align-items: center; gap: 7px; font-size: 12px; padding-left: 10px; border-left: 1px solid var(--border); }
.user-role { font-family: var(--mono); font-size: 10px; color: var(--dim); }

.views { flex: 1; min-height: 0; }
.view { display: none; height: 100%; }
.view.is-active { display: block; }

.page { height: 100%; overflow: auto; padding: 18px 20px 40px; }
.page--cols { display: grid; grid-template-columns: repeat(auto-fit, minmax(420px, 1fr)); gap: 14px; align-content: start; }
.page-head { margin-bottom: 14px; max-width: 900px; }
.card { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); padding: 14px; }

/* ----------------------------------------------------------------- инбокс */
.inbox { height: 100%; display: grid; grid-template-columns: 290px minmax(0, 1fr) 330px; }
.conv-list, .side { background: var(--panel); display: flex; flex-direction: column; min-height: 0; }
.conv-list { border-right: 1px solid var(--border); }
.side { border-left: 1px solid var(--border); }
.panel-head {
  flex: none; height: 38px; display: flex; align-items: center; gap: 8px; padding: 0 10px;
  border-bottom: 1px solid var(--border-soft); font-size: 11px; text-transform: uppercase;
  letter-spacing: .05em; color: var(--dim); font-weight: 600;
}
.panel-head .filter { margin-left: auto; width: 130px; padding: 4px 7px; font-size: 11px; text-transform: none; letter-spacing: 0; }
.conv-items { flex: 1; overflow: auto; }

.conv-item {
  display: flex; gap: 9px; padding: 10px; border-bottom: 1px solid var(--border-soft);
  cursor: pointer; position: relative;
}
.conv-item:hover { background: var(--panel-2); }
.conv-item.is-active { background: var(--panel-3); }
.conv-item.is-escalated::before { content: ''; position: absolute; left: 0; top: 0; bottom: 0; width: 3px; background: var(--amber); }
.conv-item.is-escalated[data-urgency="high"]::before { background: var(--urgent); }
.ch-badge {
  flex: none; width: 26px; height: 26px; border-radius: 7px; display: grid; place-items: center;
  font-size: 11px; font-weight: 700; color: #fff; position: relative;
}
.ch-badge[data-ch="telegram"] { background: #229ED9; }
.ch-badge[data-ch="whatsapp"] { background: #25D366; }
.ch-badge[data-ch="max"] { background: #7C4DFF; }
.ch-badge svg { width: 15px; height: 15px; }
.conv-unread {
  position: absolute; top: -4px; right: -5px; min-width: 15px; height: 15px; border-radius: 20px;
  background: var(--urgent); color: #fff; font-size: 9px; font-weight: 700; display: grid; place-items: center;
  padding: 0 4px; font-family: var(--mono);
}
.conv-meta { min-width: 0; flex: 1; }
.conv-top { display: flex; gap: 6px; align-items: baseline; }
.conv-name { font-weight: 600; font-size: 12.5px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conv-time { margin-left: auto; font-family: var(--mono); font-size: 10px; color: var(--dim); flex: none; }
.conv-sub { font-size: 11px; color: var(--dim); }
.conv-preview { font-size: 11.5px; color: var(--dim); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; margin-top: 2px; }
.conv-flags { display: flex; gap: 4px; margin-top: 4px; }
.flag { font-size: 9.5px; font-family: var(--mono); padding: 1px 5px; border-radius: 4px; background: var(--panel-3); color: var(--dim); }
.flag--urgent { background: var(--urgent-soft); color: #FF98A2; }
.flag--amber { background: var(--amber-soft); color: var(--amber); }
.flag--good { background: var(--good-soft); color: var(--good); }

.thread { display: flex; flex-direction: column; min-height: 0; min-width: 0; }
.thread-empty { margin: auto; text-align: center; color: var(--dim); }
.thread-body { display: flex; flex-direction: column; min-height: 0; height: 100%; }
.thread-head {
  flex: none; height: 48px; display: flex; align-items: center; gap: 10px; padding: 0 14px;
  border-bottom: 1px solid var(--border); background: var(--panel);
}
.thread-who { display: flex; align-items: center; gap: 9px; min-width: 0; }
.thread-name { font-weight: 600; }
.thread-sub { font-size: 11px; color: var(--dim); }
.thread-actions { margin-left: auto; display: flex; align-items: center; gap: 7px; }
.viewers { font-size: 11px; color: var(--amber); font-family: var(--mono); }

.thread-log { flex: 1; overflow: auto; padding: 14px; display: flex; flex-direction: column; gap: 8px; }
.bubble {
  max-width: 76%; padding: 8px 11px; border-radius: 10px; font-size: 13px; position: relative;
  white-space: pre-wrap; word-break: break-word;
}
.bubble--in { align-self: flex-start; background: var(--panel-2); border: 1px solid var(--border-soft); border-bottom-left-radius: 3px; }
.bubble--out { align-self: flex-end; background: var(--mine); border-bottom-right-radius: 3px; }
.bubble--ai { align-self: flex-end; background: #1E4C8A; border-bottom-right-radius: 3px; }
.bubble--system { align-self: center; background: var(--panel-3); color: var(--dim); font-size: 11.5px; max-width: 90%; }
.bubble .who { display: block; font-size: 10px; opacity: .8; margin-bottom: 3px; font-weight: 600; }
.bubble .time { display: block; font-family: var(--mono); font-size: 9.5px; opacity: .7; margin-top: 4px; text-align: right; }
.bubble[data-status="pending"] { opacity: .65; }
.bubble[data-status="failed"] { background: var(--urgent-soft); border: 1px solid #5B2730; color: #FFC3C9; }
.sys-pill {
  align-self: center; display: inline-flex; align-items: center; gap: 7px; font-size: 11px;
  background: var(--panel-2); border: 1px solid var(--border-soft); border-radius: 20px; padding: 4px 11px; color: var(--dim);
}
.doc-chip { font-family: var(--mono); font-size: 10.5px; background: var(--route); color: #04121F; border-radius: 4px; padding: 1px 5px; font-weight: 600; }

.composer { flex: none; border-top: 1px solid var(--border); padding: 10px 14px; display: flex; gap: 10px; background: var(--panel); }
.composer textarea { flex: 1; resize: vertical; min-height: 38px; max-height: 160px; }
.composer-side { display: flex; flex-direction: column; gap: 4px; align-items: stretch; }
.composer-hint { font-size: 10px; color: var(--dim); font-family: var(--mono); }

.btn {
  border: 1px solid var(--border); background: var(--panel-2); color: var(--text);
  border-radius: 6px; padding: 7px 12px; cursor: pointer; white-space: nowrap;
}
.btn:hover { background: var(--panel-3); }
.btn--primary { background: var(--route); color: #04121F; border-color: transparent; font-weight: 600; }
.btn--primary:hover { filter: brightness(1.08); background: var(--route); }
.btn--danger { background: var(--urgent-soft); color: #FF98A2; border-color: #5B2730; }
.btn--ghost { background: transparent; }
.btn--sm { padding: 4px 8px; font-size: 11.5px; }
.btn:disabled { opacity: .5; cursor: default; }

/* ---------------------------------------------------- правая панель разбора */
.side-body { flex: 1; overflow: auto; padding: 12px; display: flex; flex-direction: column; gap: 12px; }
.side-block { background: var(--panel-2); border: 1px solid var(--border-soft); border-radius: var(--radius); padding: 10px; }
.side-block h4 { margin: 0 0 8px; font-size: 11px; text-transform: uppercase; letter-spacing: .05em; color: var(--dim); font-weight: 600; }
.kv { display: grid; grid-template-columns: 96px 1fr; gap: 4px 8px; font-size: 12px; }
.kv dt { color: var(--dim); }
.kv dd { margin: 0; word-break: break-word; }
.kv dd.empty { color: #4E5E6B; }
.meter { height: 5px; border-radius: 3px; background: var(--panel-3); overflow: hidden; margin: 6px 0; }
.meter i { display: block; height: 100%; background: var(--good); }
.meter[data-low="1"] i { background: var(--amber); }
.notes { margin: 6px 0 0; padding-left: 16px; font-size: 11.5px; color: var(--dim); }
.notes li { margin-bottom: 2px; }
.stub-warn { font-size: 11px; color: var(--amber); background: var(--amber-soft); border-radius: 5px; padding: 6px 8px; }

/* -------------------------------------------------------------- эскалации */
.esc-list { display: flex; flex-direction: column; gap: 10px; max-width: 1000px; }
.esc {
  background: var(--panel); border: 1px solid var(--border); border-left: 3px solid var(--amber);
  border-radius: var(--radius); padding: 12px;
}
.esc[data-urgency="high"] { border-left-color: var(--urgent); background: linear-gradient(90deg, rgba(255, 75, 92, .06), var(--panel) 40%); }
.esc[data-status="resolved"], .esc[data-status="discarded"] { border-left-color: var(--border); opacity: .72; }
.esc-top { display: flex; align-items: center; gap: 9px; flex-wrap: wrap; }
.esc-reason { font-weight: 600; }
.esc-sla { font-family: var(--mono); font-size: 11px; color: var(--good); margin-left: auto; }
.esc-sla[data-over="1"] { color: var(--urgent); font-weight: 600; }
.esc-src { margin: 9px 0; padding: 9px 11px; background: var(--panel-2); border-radius: 6px; font-size: 12.5px; white-space: pre-wrap; }
.esc-draft { margin-top: 8px; }
.esc-draft textarea { width: 100%; min-height: 62px; resize: vertical; background: var(--bg); border: 1px solid var(--border); color: var(--text); border-radius: 6px; padding: 8px 10px; font: inherit; }
.esc-actions { display: flex; gap: 7px; margin-top: 8px; align-items: center; flex-wrap: wrap; }
.esc-actions label { font-size: 11.5px; color: var(--dim); display: inline-flex; align-items: center; gap: 5px; }

/* --------------------------------------------------------------- таблицы */
.table-wrap { overflow: auto; border: 1px solid var(--border); border-radius: var(--radius); background: var(--panel); }
.table { width: 100%; border-collapse: collapse; font-size: 12.5px; }
.table th {
  text-align: left; padding: 8px 10px; background: var(--panel-2); color: var(--dim);
  font-weight: 600; font-size: 11px; text-transform: uppercase; letter-spacing: .04em;
  position: sticky; top: 0; border-bottom: 1px solid var(--border); white-space: nowrap;
}
.table td { padding: 7px 10px; border-bottom: 1px solid var(--border-soft); vertical-align: top; }
.table tbody tr:hover { background: var(--panel-2); }
.table .num { font-family: var(--mono); font-size: 11.5px; color: var(--route); cursor: pointer; }
.table .mono { font-family: var(--mono); font-size: 11px; color: var(--dim); }
.table select { background: var(--bg); color: var(--text); border: 1px solid var(--border); border-radius: 5px; padding: 3px 5px; font: inherit; font-size: 11.5px; }
.tag { font-size: 10.5px; font-family: var(--mono); padding: 2px 6px; border-radius: 4px; white-space: nowrap; }
.tag--routine { background: rgba(58, 160, 255, .14); color: var(--route); }
.tag--emergency { background: var(--urgent-soft); color: #FF98A2; }
.tag--ai { background: rgba(124, 77, 255, .16); color: #C0A9FF; }
.tag--operator { background: var(--good-soft); color: var(--good); }

.filters { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin-top: 10px; }
.seg { display: inline-flex; background: var(--panel); border: 1px solid var(--border); border-radius: 6px; overflow: hidden; }
.seg-btn { background: transparent; border: 0; color: var(--dim); padding: 5px 11px; cursor: pointer; font-size: 12px; }
.seg-btn.is-active { background: var(--panel-3); color: var(--text); }

/* ------------------------------------------------------------- настройки */
.stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(120px, 1fr)); gap: 9px; }
.stat { background: var(--panel-2); border: 1px solid var(--border-soft); border-radius: 6px; padding: 9px 11px; }
.stat b { display: block; font-size: 20px; font-family: var(--mono); font-weight: 500; }
.stat span { font-size: 11px; color: var(--dim); }
.stat[data-tone="urgent"] b { color: var(--urgent); }
.stat[data-tone="amber"] b { color: var(--amber); }
.stat[data-tone="good"] b { color: var(--good); }

.form { display: flex; flex-direction: column; gap: 9px; margin-top: 10px; }
.form--row { flex-direction: row; flex-wrap: wrap; align-items: center; }
.form label { font-size: 12px; color: var(--dim); display: flex; gap: 8px; align-items: center; justify-content: space-between; }
.form label span { flex: 1; }
.form input[type="number"] { width: 92px; }
.form input[type="text"], .form textarea { flex: 2; min-width: 160px; }
.form textarea { resize: vertical; }
.form-actions { display: flex; gap: 8px; align-items: center; }
.saved { font-size: 11px; color: var(--good); }

/* ----------------------------------------------------------------- тосты */
.toasts { position: fixed; right: 14px; bottom: 14px; display: flex; flex-direction: column; gap: 7px; z-index: 40; }
.toast {
  background: var(--panel-3); border: 1px solid var(--border); border-left: 3px solid var(--route);
  border-radius: 6px; padding: 9px 12px; font-size: 12.5px; max-width: 340px;
  box-shadow: 0 12px 30px -12px #000; animation: toast-in .16s ease-out;
}
.toast[data-tone="urgent"] { border-left-color: var(--urgent); }
.toast[data-tone="amber"] { border-left-color: var(--amber); }
.toast[data-tone="good"] { border-left-color: var(--good); }
.toast b { display: block; font-size: 11px; text-transform: uppercase; letter-spacing: .04em; color: var(--dim); margin-bottom: 2px; }
@keyframes toast-in { from { opacity: 0; transform: translateY(6px); } }

/* Узкие экраны: боковую панель разбора убираем, она вызывается кнопкой. */
@media (max-width: 1200px) {
  .inbox { grid-template-columns: 250px minmax(0, 1fr); }
  .side { display: none; }
}
@media (max-width: 860px) {
  .inbox { grid-template-columns: 1fr; }
  .conv-list { display: none; }
  .tabs .tab { padding: 7px 8px; font-size: 12px; }
}
@media (prefers-reduced-motion: reduce) { * { animation: none !important; } }